Category Archives: Social Media

Internet of Things! A Social Digital Development or a Repressive Straitjacket about to Control Every “Thing”?

Internet provides 24/7 access to just about “everything”! Virtual Reality “ain’t virtual no more” and the Internet of Things is expected to connect cars, toothbrushes, cigarette lighters, fridges, televisions, bicycles, our children’s toys, shopping carts and even cows!

“In the future, intelligence services might use the [internet of things] for identification, surveillance, monitoring, location tracking, and targeting for recruitment, or to gain access to networks or user credentials,” James Robert Clapper, Director of National Intelligence, told the US senate a while ago. An Orwellian vision of a world unfolding right in front of our very eyes. Freedom of being connected everywhere or slavery and control of our every move?

Our television sets will monitor our conversations. Any “suspect” word will trigger instant recording or even a “red flag” as a potential “threat”, whatever the Establishment decides it to be! Do we want our automobile insurance carrier to know exactly at what speed we were driving, where we drove and how fast it took us to get there? I do not think so! Smart cities, smart homes, industrial Internet, manufacturing, health care, wearables, connected cars, smart buildings, energy and utilities efficiency: everything is going to be touched by the “Internet of Things” may we like or not. Do we want our television sets to monitor our conversations? I do not think so!  Hello? How about a bit of privacy?

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Remember 1998 Will Smith and Gene Hackman thriller Enemy of the State “… portraying a rogue agency attempting to kills Smith’s character, a lawyer who owned the proof of a high caliber murder case? Gene Hackman, a retired NSA officer tells Smith: ‘They have infected everything. They can get into your bank statements, computer files, emails; listen to your phone calls.’”

 

Clipboard_Image 012_FAmazing technological advancement has been possible thanks to the electronic miniaturization making MAV (Micro Air Vehicles) a reality. How about DARPA’s Autonomous Micro-drones designed to patrol inside homes? DARPA (Defense Advanced Research Projects Agency) issued a Broad Agency Announcement solicitation for the Fast Lightweight Autonomy (FLA) program. “FLA focuses on creating a new class of minimalistic algorithms for high-speed navigation to enable small, unmanned aerial vehicles to fly autonomously, quickly navigate a labyrinth of rooms, stairways and corridors.” DARPA “aims to give small unmanned aerial vehicles advanced perception and autonomy to rapidly search buildings or other cluttered environments without teleoperation! Furthermore, small, fast, autonomous UAVs [Unmanned Aerial Vehicle] could enable missions that are not otherwise possible, such as reconnaissance in denied areas (for example, in a protected or structurally damaged building).”

So what is so social about the potential invasion of our privacy? Will we be forced to meet in a park publically in order to carry a private conversations still under the threat of having a MAV flying over our head and recording everything?

Clipboard_Image 013_FIn Pax Technica, author Philip N. Noward asks: “Should we fear or welcome the internet’s evolution? The ‘internet of things’ is the rapidly growing network of everyday objects—eyeglasses, cars, thermostats—made smart with sensors and internet addresses. Soon we will live in a pervasive yet invisible network of every day objects that communicate with one another. Philip N. Howard envisions a new world order emerging from this great transformation in the technologies around us.”

Philip N. Howard calls this new era a Pax Technica. He looks to a future of global stability built upon device networks with immense potential for empowering citizens, making government transparent, and broadening information access. Howard cautions, however, that privacy threats are enormous, as is the potential for social control and political manipulation. Drawing on evidence from around the world, he illustrates how the internet of things can be used to repress and control people. Yet he also demonstrates that if we actively engage with the governments and businesses building the internet of things, we have a chance to build a new kind of internet—and a more open society.”

As God’s word stated from the beginning, everything human creates or transforms has both the potential of frightening evil but also outstanding good.

 

Bruno P. Gebarski

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Change Management Seventy per Cent failure rate: Tech Failure or Human Malfunction?

A few weeks days ago Rachel Happe and I were having a bit of a Twitter meme, following on the wonderful work The Community Roundtable did with its stunning “2015 Community Manager Attributes” graphic. I raised the following question: “Is the well known change management seventy per cent failure rate due to technology failure or human malfunction?”

Rachel’s reply was very insightful:  Human. We are much harder to change than the technology. fully supporting Clay Shirky’s statement from his book: ”Here Comes Everybody: ‘[Change] does not happen when society adopts new tools, it happens when society [businesses] adopt new behaviors.'”

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So why is it so difficult for us to change? Why is this seventy per cent failure rate as high in such an abundant world we are enjoying? How can we fail with a 24/7 ubiquitous internet access?

Is not it surprising that intelligent human beings (one would think) are so often incapable of overcoming basic conflicts and difficulties as they occur? I’ve often asked myself: What are the core issues or basic challenges the workforce faces in its daily environment?

5 human difficulties emerge when Change Managers are at work:

—Conflicting objectives

—Conflicting priorities

—Human Communication

—Politics

—Unshared vision

There is one common word in all these five main areas of difficulty: “conflict.” We will narrow the conflict search in Wikipedia to: conflict within processes:

Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group.

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Doesn’t this remind us of company silos such as Controlling vs. Sales, Sales vs. Production or even Sales vs. Marketing? If Sales, Marketing and Production do not share a higher vision than “share holder profit” it will remain extremely difficult to tear down the “Internal Business Berlin Walls” so many corporations have on display.

So in other words, communities are not built because of technology but thanks to the people that put them together!

Reviewing The Community Roundtable summary of skills under the “Engagement” heading, one would agree that the ten points suggested could very well be relating to “conflicting objectives and priorities” as well as “human communication.”

Conflicting objectives and priorities

“Behavior change and gamification

Empathy and member support

Listening and analyzing

Moderation & conflict facilitation

Promoting productive behaviors” (Credit: The Community Roundtable)

Human Communication

“Facilitating connections

Listening and analyzing

New member recruitment

New member welcoming

Response and escalation” (Credit: The Community Roundtable)

I earnestly believe that a transcendent vision, placed above product, shareholder value and business earnings ought to be addressed, defined and ratified! An organization has to identify itself with a vision that will become the glue that holds everything and everyone together.

“Unshared vision” and “politics” will never be overcome with a business plan or an Excel table! Could you imagine if Dr. Martin Luther King Jr. when addressing the crowd in his famous speech “I have a dream” had  replaced it with “I have a to-do-list”? Ludicrous right? This is however what many organizations are doing! In this upcoming series we will look at the fundamental need for upper-management to define a vision that should be shared by the core of the workforce and the organization’s values by which employees should be hired.

We will look at why it is so crucial for organizations to define a clear company vision that goes beyond the cliches we often hear when asking the question: How would you define your organization’s vision in less than 25 words?

 

 

Simplest Way to Create Twitter RSS Feeds For Your Favorite Feed Reader

I wonder why Twitter (mostly struggling with its “share value” in Wall Street) makes it so difficult to access its flabbergasting amount of data it has been gathering since its inception! It must be a crusade, a calling, a motto such as: ”let’s make it awkward, difficult for our members to gather data and monitor it!”

Twitter has made it a crusade to make it almost impossible for us to organize our own data! I’ve sent many tweets to twitter but never ever got an answer! Probably this social network “intrinsically social” (just because of its name) does not see the need to be social and bother answering the requests and observations that come from its users: in other words “who cares” right?

Some of my ongoing frustrations are still

  1. No way to organize lists alphabetically whatsoever!
  2. Download of own tweets still cumbersome and inefficient
  3. No RSS feeds or direct downloading into Excel to conveniently evaluate your data

RSS feeds are important for those of us who want to keep up with what is happening in our area of interested or expertise right?

Without further ado let’s jump right into it.

In order to manually (or digitally) fabricate Twitter RSS feeds we need two parameters:

  1. A Google macro, which is already 2/3 of the RSS feed we need
  2. The Specific ID number of the RSS feed, which we’ll obtain from Twitter directly through its “WIDGET” app: that’s it.

This is my personal public GOOGLE MACRO STRING for you to copy, paste and bookmark so you won’t have to bother with all the “programming headaches” most of us are not interested in! This is public information so feel free to copy it, pass it around or use it whatever way you feel appropriate:

https://script.google.com/macros/s/AKfycbyKXSjVCew1Li0Dl1J2k7tJyCTO62-Kq5i0O2TluSDbVmdwZnI/exec?

Your new Twitter-RSS-Feed is just about ready! Hold on folks because we still need the second parameter that/which Twitter delivers to each account free of charge!

Please log in to your Twitter account:

  1. Click on your picture which is on the upper right hand side of your Twitter-account: a drop down menu should pop up with the following choices:

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  1. Click on “Settings”

This will take you right under the hood of your Twitter account: on the left hand side of your Twitter window you should see the following menu:

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The last entry before the end is “Widgets”: please double click on “Widgets”:

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On the top right hand side of your monitor you should be able to spot: “create new”

Twitter gives you the choice to create widgets for:

—Timelines: Twitter single account

—Lists: yours or the ones you follow

—Likes: yours or other accounts

—Search: twitter hashtags

—Collection: (not familiar with it yet)

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In order to limit the length of this technical blog post we shall create a USER TIMELINE RSS feed for “Alexandra Lepercq @Espenel”! I hope Alexandra forgives me for abusing her account. In the username: type “Espenel” and then save changes:

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Copy the “widget link” for Alexandra Lepercq with the following command “CTRL+C” and then paste it with “CTRL+V” into your favorite word program/notepad:

<a class=”twitter-timeline” href=”https://twitter.com/Espenel&#8221; data-widget-id=”679006546735558656“>Tweets by @Espenel</a> !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?’http’:’https’;if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+”://platform.twitter.com/widgets.js”;fjs.parentNode.insertBefore(js,fjs);}}(document,”script”,”twitter-wjs”);

The only part of the string that interests us is Alexandra Lepercq’s widget ID number: 679006546735558656: This is the widget number that Twitter created: That’s it folks: we are almost finished!

Now take Alexandra Lepercq’s widget number: 679006546735558656 and add it to the first part of the macro I wrote at the beginning of the article: There are no space between any of the letter/numbers: https://script.google.com/macros/s/AKfycbyKXSjVCew1Li0Dl1J2k7tJyCTO62-Kq5i0O2TluSDbVmdwZnI/exec?679006546735558656

I personally use Feedly so here is a short version of this link:

http://j.mp/1MtbfoY

I copied this link and pasted it into my Feedly Reader: http://j.mp/1MtbfoY

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That’s it! My Feedly RSS Feed is ready: you can paste this feed in any of your readers! here is a screen shot of the feed added to Feedly and what the results look like:

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Questions, problems shoot me an email at: bruno(at)brunogebarski(dot)com. I will try to help you: Promise

Bruno

 

 

 

 

 

„Change Fixes the Past. Transformation Creates the Future“

With a striking sketching and a short title, Tanmay Rova  captures in a few words one of the crucial differences between change and transformation.

“Change fixes the past. Transformation creates the future”  —Tanmay Rova

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John Palinkas from CIO Insight gives us additional insight that differentiates transformation from change:

“Change uses external influences to modify actions, but transformation modifies beliefs so actions become natural and thereby achieve the desired result.”

—John Palinkas | http://www.cioinsight.com | @JohnPalinkas

I love the French word “clairvoyance” for the term vision. My native French combines “clair” meaning “clear” and “voyance” meaning “vision” or according Wikipedia, “the alleged ability to gain information about an object, person, location or physical event through extrasensory perception. Extrasensory perception has nothing to do with any Cartesian Excel sheet, a business plan or a to-do-list. It is the combination of a vision, motto and credo that touches our heart and moves us emotionally towards action.

All the musical technique (mastery of an instrument, knowledge of scales, harmony and chords) involved into a bebop Jazz musician improvising on Dizzy Gillespie’s wonderful classic “A night in Tunisia” is irrelevant to most listeners. It is the sound, the colorful melody line, Dizzy Latin influence, the dynamics and the way the theme and music transports us into the delight and pleasure of listening (for those of us who enjoy Bebop Jazz).

We’ve all experienced this emotional inner drive that compels us to buy “things” we don’t need. Organization alike should consider this emotional side of humans and translate it into a clear vision, mission and value statement. An inspiring company vision will rally its workforce towards a cause that transcendences religion, beliefs, personal idiosyncrasies or well known disagreements between Sales and Product Development. Company vision is difficult to express when one of the core priorities is the next quarterly “Frankfurt Main share-value.” The transformational vision given by management should inspire, motivate, and move the entire workforce behind a common clear (clairvoyance) vision. Simon Sinek comes here to the rescue with his excellent insight, pointing out the importance of our dreams (clairvoyance) that inspire people and move them towards action:

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Vision does not express itself best within a business plan, an Excel table or a to-do-list. Transformation goes beyond physical change; it is first a mental or “spiritual” exercise. Our western business models are built on rationale and for the most part non-renewable and non-sustainable short term profit. Character traits such as empathy, forgiveness, love, and unconditional altruism towards others are rarely part of a job interview! These character traits belong to the necessary building block any organization needs to display in order to thrive and grow. How should we then quantify and ratify character traits such as empathy, forgiveness, love, and unconditional altruism towards others into a business plan or an Excel table?

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That’s where an organization’s culture comes in. A company culture reflecting an organization’s vision, mission and values based upon extrasensory perception for each individual to identify himself or herself with! An Organization’s culture all co-workers, partners, and customers can identify with and support.

 

 

Die Acht Schritte Zum Erfolg

1. Positive Einstellung
 
Ihr Erfolg hängt zu 90 Prozent von Ihrer Einstellung ab, nicht umgekehrt.
 
2. Pünktlichkeit
 
Pünktlichkeit sollte für alle selbstverständlich sein
Im Tagesablauf und beim Erkennen von Situationen
 
3. Gute Vorbereitung
 
Auf Ihr Äußeres, Ihre Gebietsverantwortung und Ihre Kunden
Auf Negative und Positive
 
4. Voller Arbeitseinsatz
 
Acht Stunden oder auch mehr
 
5. Effektive Gebietsverarbeitung
 
Keine Vorurteile: Jeder Mensch / jedes Geschäft
Jedes Geschäft kann ein potentieller Kunde werden
Gebietswechsel kostet Ihnen Zeit und Geld
 
6. Behalten Sie Ihre positive Einstellung
 
Schnelle Körbe sind gute Körbe
Der Kunde hat das Recht nein zu sagen
Bleiben Sie stets souverän und freundlich
Jedes Nein bringt Sie zum Abschluss näher
 
7. Werden Sie sich bewusst, warum sie hier sind
 
Wo auf Ihren Karrierewegen sehen Sie sich?
Ohne Ziele erzielen Sie kein Ergebnis
 
8. Üben Sie Kontrolle aus
 
Für Ihre Zukunft sind Sie der Hauptverantwortlicher
Zeigen Sie Eigenmotivation und Lernbereitschaft 

Seven changes for TomTom to implement in order to turn things around: An open letter to TomTom’s Management Board Members

Harold Goddjin (CEO)
Marina Wyatt (CEO)
Alain De Taeye (Board Member)
 
Dear Harold
 
Three years ago, while visiting Austin, Texas, I purchased a PNA (Personal Navigation Assistant) from TomTom at Fry’s Electronics.  Although my PNA works perfectly, major software and hardware improvements should have been considered prior to production of this series.  To this date my TomTom PNA does not inform me if my destination is on the right or on the left hand side of the road; very important information when traveling in any larger city.
Back on the “Old Continent“, I was surprised to see that my PNA’s internal memory would not house the complete set of TomTom’s version of Western European maps thus dividing it into Northern and Southern Europe and forcing me to choose and reload every time I am traveling.  Additionally, my PNA does not provide any slot for additional data cards!  What an antiquated technical limitation considering the fact that memory has never been so readily available. May I respectfully remind you that both Flickr and Yahoo Mail offer a whopping 1TB of free memory, and Google Mail 15 Gigabytes!
However, the main point of this letter is the fact that TomTom charges £74.95 every year to keep the map content updated.
 
TomTom justifies its yearly fee of £ 74.95 by “packaging four updates” within its price.  Harold, do you earnestly want your customers to believe that GPS maps require an update every three months?  Considering the GPS market as a whole, an annual £74.95 price-tag is astronomical when considering the fact that Google provides its navigation app, including all updates, for free!  The one major advantage that TomTom has over free navigation apps for smart phones, is the size of its devices.  For this reason I would like to keep my TomTom GPS device.  However, in order for your company to remain competitive, and I would even go as far as suggesting, in order for it to survive, I would like to strongly make the following recommendation.  Remove the cost of updating maps immediately and make the digital map content available for free!  This must be done if TomTom wants to maintain its business credibility and put an end to the down-sliding of its sales.  Just like I refuse to pay £74.95, I would like to suggest that many other customers feel the same way!  Since 2007, TomTom has lost almost 50% of its sales.  It is time for TomTom to realize that its PNA’s business model is antiquated and possibly soon to become redundant.  It’s better to face reality right now, turn things around, adopt a new business model (more later), than eventually lose the market altogether don’t you think?
 
What is going to be the business future of TomTom? In a recent article: “Navigation device maker TomTom sees Q2 profit fall 14 percent as European crisis hits salesAssociated Press writes:  “TomTom NV, Europe’s largest maker of navigation devices, says its second-quarter net profit fell 14 percent to €8 million ($10.6 million) from the same period a year ago, as sales to car makers were hit by the ongoing financial crisis… The company said Thursday that sales for the quarter dropped 4 percent to €250 million ($331 million), including a 13 percent fall at the automotive division that makes navigation systems built into new cars.”
 
TomTom’s sales woes should not be surprising as the PNA market shrinks in both Europe and Northern America.  In a past article from the GPS News “TomTom Revenue Down 17% in 2012, Outlook for 2013 is Challenging”  “TomTom indicated that the PNAD market size in Europe was 2.5 million units (2012) compared to 3.2 million units in the same quarter of last year (2011)…The North American market size was 2.5 million units (2012) compared to 3.7 million units last year (2012). TomTom market share in North America declined to 19 percent compared to 27 percent in the prior year.”
 
Harold, it is time for TomTom to cut to the chase and face reality and turn things around.  As the Germans rightly say “better an end with a fright than a fright never ending”.  If Tom Tom wants to turnaround and become successful again I would like to suggest the following recommendations:
 
1. Transform your company culture and make it customer-centric.
2. Have every employee at TomTom reapply for his/her job or a new position.
3. Make sure every re-hired employee is 100% in tune with TomTom’s culture.
4. Create cross-functional teams to actively destroy silos and sub-silos.
5. Fire employees (especially mid-management and VPs upholding a silo culture mentality.
6. Move all the digital map material to the cloud and make it available for free and connect your services to Twitter, Facebook, LinkedIn, Google + Yelp and Foursquare.
7. Have the board communicate with end-users and start crowd-sourcing for new PNA ideas.
 
I sincerely wish TomTom much success because I still think there is enough time to turn things around.  Time is pressing on, and TomTom has only three months left in 2013 to implement some of the changes I am suggesting in this blog overview
 
Kind Regards from Hamburg, Germany
 
Bruno P. Gebarski 

 

Six Reasons Why Social Business Strategists should read Jacob Morgan’s “The Collaborative Organization”

I purchased Jacob Morgan’s “The Collaborative Organization” on Amazon UK at its full price.  “The Collaborative Organization” is a strategic Enterprise Social Software guide and a monumental must read for any CEO, CMO, CIO and CCO (Chief Culture/Customer Officer) wanting to successfully implement Enterprise Social Software within his enterprise.  Erik Brynjolfsson, coauthor of Race Against the Machine writes: “Most business leaders understand how critical collaborative tools are to the success of their companies.  What they need now is a guide based on hard data and practical experiences that show how to put those tools to work.  Morgan fills that need with this book.” 
“Rapid pace of change is occurring in technology, human behavior and business culture” writes Morgan.  It is imperative for organizations to check and if necessary update obsolete intranet/extranet platforms and radically transform internal and external communication.  Former Hewlett-Packard CEO Lew Platt once said:  “If only HP knew what HP knows, we would be three times as productive.”  Please bear in mind that Morgan has a full array of added case studies on his Chess Media Group website adding tremendous value to the study of his book.
 
The Collaborative.Organization-medium
 
1. Enterprise Collaboration Tools bring real advantages to companies willing to implement social business software solutions.
 
Among the top reasons for enterprises considering the implementation of Enterprise Social Software (ESS) Morgan’s top six are:
– Connecting colleagues across teams and geographies (72%)
– Increasing productivity (65%)
– Fostering employee engagement (60%)
– Fostering innovation (59%)
– Capturing and retaining institutional knowledge (59%)
– Enabling access to subject expert (54%)
Morgan uses many case studies to back up his enterprise social software exposé. 
 
2. Accelerate the serendipity of weak ties with the use of social business software solutions
 
“One of the most visible changes for companies is often how horizontal communications lines open up across various enterprise silos” writes Morgan.  He discusses the risks companies are facing by not implementing social software tools as well as the possible threats to be faced while implementing them.   
 
3. Excellent delivery of the technology landscape
 
Morgan’s technology landscape is a strategic overview social leaders will greatly appreciate when considering their social platform menu.  Morgan and his Chess Media Group have done a meticulous job at surveying all the different collaborating platforms, and the percentage of companies using mashups, wikis, blogs, prediction market platforms, forums, Ideation platforms, RSS feeds, micro-blogs, collaborative file sharing and social email and much more. 
 
4. Social Enterprise Software evaluation matrix
 
Morgan offers an excellent vendor evaluation matrix, which is very well presented and easy to use.  It will help social leaders to rank ESS vendors according to specific areas such as::
– Vendor management, product roadmap and viability
– Ease of use and intuitiveness
– Price
– Features
– Technology integration and security
– Customization and integration
– Product features: people
– Support and maintenance
– Vertical expertise
 
5. Adaptive emergent collaboration framework
 
Morgan delivers another useful matrix with five core areas:
– Goals and objectives (company, department, metrics, customers and employees)
– Organizational culture (leadership, mutually beneficial value, change management, openness and evangelists
– Process (escalation, information management, automation)
– Technologies (tool selection, integration, training, adoption, maintenance and upgrades)
– Governance (best practices, guidelines, employees, customers, metrics)
Morgan recommends a maturity model of adoption made of seven steps and the different milestones achieved during their implementation.
 
6. Culture and technology are the two most important drivers
 
Morgan stresses enterprise culture and how it is one of the most crucial pillars of Enterprise 2.0 when attempting to establish the right foundation for hybrid, intern and external communities to communicate and engage.  Morgan quotes Carl Frappaolo “Culture is the single greatest potential asset or detriment.  A culture conducive to collaboration will compensate to some degree for awkward processes and inadequate technology.  In contrast, a culture not conducive to collaboration will ignore, or in the worst case sabotage, even the most sophisticated technology and process approaches to open transparent sharing.”
 
The Chess Media Group has meticulously researched and produced a superb textbook for any CCO, CMO, CIO and CMO to assist him or her into implementing enterprise social software.   Morgan has delivered another crucial piece of the social business puzzle on how to prepare, organize, evaluate, measure and drive the adoption of social software tools.  Although Morgan has written a superb work, one frustration remains: the somewhat poor quality of the charts and figures as displayed by the publisher.  A little more effort could have been made in order to enhance this work.  The Collaborative Enterprise belongs to the text-books every social business strategist needs to own.  My personal thanks and kudos to Jacob Morgan for having published a wonderful book that greatly contributes to the new discipline of social business strategy.