In the first part of this two-part series, we reviewed the four IT-eras that have shaped and transformed the CIO role into a digital mediator and one of the key technologists of the new Social Business (Enterprise 2.0) era. We saw how mainframe computing led to personal computing then followed by Internet and finally the broadband technology. The consumerization of IT has brought us the “Bring Your Own Device” (BYOD) movement. BYODs are compelling our 20th century business models (based on the enlightenment era and its resulting industrial revolution) to include workers personal devices such as smartphones, tablets and phablets.
5. Mobile era
Uwe Vielle defines mobile computing as “the ability to use computing capability without a pre-defined location and/or connection to a network to publish and/or subscribe to information.” Mobility requires new type of softwares or SaaS (Software as a Service) stored in the cloud as well as brand new hardware handsets such as smartphones, tablets and phablets (Samsungs Note II) also known as BYOD.
Two weeks ago, Gartnerreported that combined ultra mobile devices, tablets and mobile phone reached 1.872 billion in 2012 and would reach around 2.7 billion by 2017. Gartner expects a 7.6% decline in PC sales while saying: “This is not a temporary trend induced by a more austere economic environment; it is a reflection of a long-term change in user behavior.” Broadband and IT-consumerization both contribute to mobility. Ubiquitous Internet access compels us to centralize our data to a central location: the cloud.
6. Cloud Computing
Cloud computing could be compared to the technological shift electricity went through a century ago. At that time, Thomas Edison favored direct current (DC) systems. DC was eventually replaced by Guillaume Duchenne’s (1850s) and William Stanley’s (1880s) alternative current (AC). Alternative current made it much easier to industrialize the production and transport of electricity. In a similar way the alternative current analogy could be used for cloud computing. It is not the flow of electric charge that periodically reverses direction, but our computing routines. IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service) deliver the foundation upon which private users can upload their personal digital belongings.
Traditional software vendors like Microsoft are transforming their “one way” Office product into an SaaS platform while offering a 20GB SkyDrive cloud storage. In May, Flickr rolled out a whopping 1TB (Terabyte) of cloud-storage for free accounts. Laptops and notebooks paved the way to mobile computing. Consumerization of IT brought the diversity of multi-screen computing via smartphone, tablet and phablet devices. This newly acquired ubiquitous mobile flexibility threatens the very livelihood of US-PC giants such as Dell and Hewlett Packard. 7. Post PC era
Broadband, mobility and cloud computing confirm the steady decline in the sales of personal computers in favor of “post-PC” BOYDs. BYOD threatens the use of traditional software in favor of cross-platform applications such as Android, Java or iOS. In 1999, Microsoft CEO Bill Gates coined this development as the “PC Plus” era. In 2007, Steve Job renamed it the “post-PC device” era. According to IDC the U.S. PC market contracted 12.7% year-to-year with a 18.3% decline compared to the fourth quarter of 2012. “A new report from International Data Corporation (IDC) shows a 13.9% decline in first quarter PC shipments compared to 2012. The ‘year-on-year contraction marked the worst quarter since IDC began tracking the PC market quarterly in 1994,’ according to IDC.”
The US PC-industry is in a dire position. Last year Hewlett Packard announced that it would lay off over 27,000 employees. Dell’s troublesome privatization endeavors are still going on and a 274-page proxy filing states, “Dell – the company and the man – wants to move away from PCs because making money in the global PC market is about as easy as selling tap water in a rainstorm”.
8. Social Business
Not too long ago, the CIO was considered (and in many cases still is) the technological IT-drill sergeant in many companies. He was the technological door keeper, who in the name of “security” only granted employees the right to specific choices of hardware and software. A major shift began when computing mobility entered enterprises with the use of laptops and notebooks. Emails and data access became mandatory and VPN (virtual private networks) were created. Consumerization of IT could be for the former CIO king what the 1789 French Revolution was to Louis XIV. CIOs are losing their controlling grip and are forced to accept the BYOD revolution and the respective operating systems such as Symbian, iOS, Android, Window & Blackberry to name just a few. Added to this culinary buffet of BOYDs and operating systems let’s not forget our newly acquired social media channels. Social media are transforming customer service, experience and marketing altogether and terminates the traditional hierarchical company customer communication era. Traditional outbound marketing methods (pay, pray and spray) are being replaced with inbound/content marketing which in turn is rapidly evolving into convenience marketing.
Ladies and Gentlemen welcome to the age of social
Meine Damen und Herren willkommen im sozialen Zeitalter
Mesdames et Messieurs, bienvenue dans l’ère sociale
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